1. Returns Eligibility:

We accept returns only for incorrectly shipped items. We Do not accept returns if items havent any fault. To Accept Returns Proof of purchase is required.
 

 

2. Non-Returnable Items:

Certain items cannot be returned, including:
 
  1. Items damaged due to misuse or mishandling
  2. Software, digital products, or consumables (e.g., thermal paste)
  3. Custom-built PCs or modified components

 

3. Return Process:

To initiate a return:
 
Contact our customer support at info@newline.lk | 077 111 0207 with your order details.
 
Once approved, you will receive a return authorization and shipping instructions.
 
Securely pack the item and ship it back to us.
 

 

4. Refund Policy:

Refunds will be issued to the original payment method within 15-30 days after inspection.
 
Shipping fees are non-refundable.
If an item is returned damaged or incomplete, a partial refund may be issued.
 

 

5. Exchange Policy:

Exchanges are available for defective or incorrectly shipped items. If you receive a faulty product, please contact us within 2 days to arrange a replacement.
 

 

6. Used & Refurbished Items:

Used and refurbished items are sold as-is, with any applicable warranty stated at the time of purchase.
If a used part is found defective within 7 days, a replacement or store credit may be offered.
 
For any questions or concerns, please contact us at info@newline.lk | 077 111 0207.