We are committed to providing reliable and timely delivery services across the island. Below are the details regarding our shipping process, delivery times, and support options.

Shipping Options & Costs

Shipping costs vary depending on the package weight and order quantity. The exact cost will be calculated at checkout.

Order Processing & Delivery Time

• All orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.
• Delivery Time: Packages will be delivered within 1–3 working days, depending on the location. Please note that unforeseen circumstances, such as weather conditions or courier delays, may affect delivery times.

Shipping Partner & Tracking

• We work with Prompt XP Courier to ensure safe and timely deliveries.
• Once your order is shipped, you will receive tracking details via WhatsApp, allowing you to monitor your package in real-time.
• Track your packages via Prompt XP Parcel Tracker

After-Sales Assistance

If you need after-sales support, you can reach us at 077 111 0207 for emergencies on weekdays from 11 AM – 5 PM.

Contact Us

For any shipping-related inquiries, feel free to contact us:
📧 Email: info@newline.lk
📞 Phone: 077 111 0207

We are available at all times to assist you! 😊